Returns & Refunds Policy

Last updated: December 13, 2023

Customers may apply for a return or exchange within 30 days after receiving the product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale” cannot be returned/exchanged.

Sale and promotional items are excluded and subject to our regular return/exchange policy.


We accept order cancellations within 24 hours of purchase. If the order is canceled by that time, you will get a full refund.

If the product has already been shipped out, we can’t, unfortunately, cancel the order.


For expert guidance, please get in touch with us at [email protected]. Should you encounter any of the following issues upon receiving your item, we urge you to contact us immediately:

  1. We offer a complimentary refund or reshipment in cases of defective products.
  2. Discrepancies in design compared to what's presented on our website.
  3. Mismatches in product details, such as type, size, color, etc., relative to your order.


  • All items must be returned in their original selling condition, without having been worn, washed, or altered, and with all their tags still attached.
  • All items must be returned with their original boxes.
  • All items must be returned in one package.
  • Return/Exchange shipments must be made using the same service as the original delivery.
  • We can only accept returns/exchanges from the country to which an order was shipped initially; for example, orders delivered to the U.S. must be returned from the U.S.
  • Customized items cannot be returned.
  • Unfortunately, the return/exchange is not free of charge (import and shipping fees will be charged at your own expense).
  • For hygiene reasons, underwear briefs, jewelry, make-up, and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
  • Naturally, any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

So that you know, you will be informed if we propose to reject your refund/exchange, you may choose to have the product sent back to you at your own expense.


Step 1: Please get in touch with our Customer service team to start the return process with the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product

Step 2: Insert your receipt and the items into the original packaging.

Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Please put all copies in the transparent envelope and attach them to the package without closing. These documents are required for customs, so please complete all three copies.

Step 4: Turn the package over to the courier. Please close the box securely after the courier has checked the return shipment.


In case of a return, your refund will be credited to the original payment method. will not refund shipping costs in case of returns.

Once your package reaches us, please allow seven business days(depending on peak times) for processing your return. The package will be returned at your expense if your return does not meet the listed conditions. Your refund will be issued when your return has been accepted, and you will receive a confirmation email.


Please don't hesitate to reach out to us before you start the refund process, and we will move forward with the situation.

We’re available to support you via

Email: [email protected]

Office Tel: +1 813-437-3707

Contact Address: 104 West 40th Street, 14th Floor, New York, NY 10018, USA (Please remember that returns will not be accepted at this address. If you would like to make a return or exchange, please contact us using the above methods, and the return address will be provided through communication.)

We strive to respond to your questions within 24 hours.

Customer service chat hours:

Monday - Friday: 10 am - 6 pm EST